Frequently Asked Questions

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Apple Pay.

Do you offer free shipping?

Yes, we offer free shipping on all orders.

What is your return policy?

We offer a 30-day return policy for all items purchased through our online store. If you're not satisfied with your purchase, please contact us and we'll assist you.

How long does shipping take?

We typically process and ship orders within 1-3 business days. Shipping times may vary depending on your location and the shipping method you choose at checkout. In most cases, 11–15 days.

Do you offer international shipping?

Yes, we offer free international shipping to select countries. Please check our shipping policy for more information.

How do I track my order?

After we have shipped your order, you will receive an email containing a tracking number. Use this number to monitor your order's delivery progress.

Can I cancel or change my order after I have placed it?

If we have not yet shipped your order, you may cancel or make changes. Please contact us as soon as possible to request a cancellation or change.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately for a return or exchange.

Is it safe for me to use my credit card on your website?

Yes, we use secure payment gateways to ensure your information is safe.

Do you offer gift cards?

Yes, we offer gift cards that can be used for any product on our site.

Do you have an affiliate program?

If you're interested in becoming an affiliate for The Gay Fashion Palace, you can register through our dedicated Affiliate Program Registration Page. This will grant you access to exclusive promotions and rewards that you can share with your audience. The process is simple and user-friendly. Feel free to sign up and join our growing community of affiliates. We look forward to partnering with you!

For more information about our shipping policies, including shipping times, international shipping, tracking information, exchanges, or any other issues, please visit our Shipping Policy page or fill out the form below, and we'll assist you.